booking structure

Before booking your appointment please read the following information regarding our appointment structure (see below);

 

Saturday Appointments:

  • We run 2 simultaneous bookings per hour (as we have 2-3 consultants assisting on the day)
  • Bookings run for one hour and are kept as exclusive as possible.
  • If you do not feel comfortable sharing the store with another booking in that same hour, please book an alternate appointment during the week as they tend to be less busy.

Walk-ins: Whilst we do not turn away walk-in customers (people who have not made an appointment), we ask they they be mindful of those who have an existing booking, in that we generally allow walk-ins to browse. 

  • We do of course give priority to our existing bookings. 
  • If and when we have walk in customers we try to accommodate them if time permits and there are no existing bookings when they happen to enter the store.
  • If the store is full (as some existing bookings can have 6+ people per group) we can reschedule walk in customers at a later time/date.
  • We have many customers who visit Sydney for the day or weekend from regional and interstate areas who aren't aware of the booking process. Being a family run business we understand all of our customers needs and feel it’s unfair to rob them of the opportunity to try on gowns simply because they weren’t aware. We know if we were in that same situation we wouldn't appreciate being turned away ourselves from a long journey without at least having the opportunity to browse.

 Thank you for understanding.



frequently asked questions


WHAT TO EXPECT AT YOUR FIRST APPOINTMENT

 

Trying on wedding gowns can be overwhelming, for this reason we always try to provide you with the space you need to feel comfortable in the store and enjoy your experience. Feel free to ask questions, as we are happy to assist in any way possible.

 

WHAT TO BRING?

 

Whilst not everyone has an idea of what they'd like, having a few images of favourite gown silhouettes or styles can  help us guide you and is always a good way to get things started.

 

If you don't feel comfortable with wearing shoes provided at the store, you are more than welcome to bring your own pair heels.

 

We also recommend where possible brides bring underwear similar to what they intend on using on their wedding day - nudes and whites are always handy.

 

Bring a smile and an open mind and enjoy the experience.

 

OUR GOWNS

 

Our ready to wear range allows for a degree of flexibility in achieving a customised feel without the customised cost. Changes to the bust line, train lengths, adding or removing buttons and sleeves are some of the changes possible (please note not all changes are available to all gowns).

 

Turn around times for our gowns are 6 months, not including fittings, therefore we encourage brides to commence shopping early where possible, however rush orders are available for an additional fee which can arrive within 3-4 months (depending on style of gown).

 

If you have had to plan a wedding in under 6 months we do stock a range of off-the-rack gowns which can be altered and cleaned for your special day. 

measuring and alterations

 

Gowns are made to achieve the closest possible fit by obtaining your measurements, however factors such as natural weight fluctuations can occur from the time of ordering, therefore brides are encouraged to be mindful that minor changes in fit at time of arrival can occur. For this reason additional tailoring upon arrival is generally required to achieve the best fit for your day. Whilst we do not charge for fitting appointments, alterations are an additional cost and are not included in the original price of the gown. In some instances alterations are not always required.

 

Brides are not obliged to have alterations undertaken by our seamstress.

 

In order to provide you with a reasonable price point all of our fabrics and trimmings are polyester based. Our gowns are made overseas with a reputable maker, whom we wish to visit this year in order to bring you a new bridal range with unique fabrics and designs including a silk and modest range.

 

 

ORDERING

 

A 50% deposit of the total amount of the gown is required to place an order. As part of our terms and conditions, it should be noted that this deposit is non-refundable in the event of incorrect choices, cancellations or if you change your mind (please refer to the following link for further information: Fair Trading NSW).

The balance is payable upon arrival of your gown.

Alterations after the arrival of your gown can be paid as you go or in a lump sum at collection. 

 

OFF THE RACK GOWNS

 

Our off the-the-rack gowns have been discounted and do not include alterations or cleaning. Individual quotes are provided by our seamstress depending on the amount and nature of alterations. Please feel free to ask us in store.

 

ACCESSORIES

 

We stock a range of bridal jewellery, hair pieces, boleros/jackets and veils to add those final touches to your gown. Please visit our store to view the full range.