Before booking your appointment please read the following information regarding our appointment structure (see below);
Walk-ins: Whilst we do not turn away walk-in customers (people who have not made an appointment), we ask they they be mindful of those who have an existing booking, in that we generally allow walk-ins to browse.
Thank you for understanding.
Trying on wedding gowns can be overwhelming, for this reason we always try to provide you with the space you need to feel comfortable in the store and enjoy your experience. Feel free to ask questions, as we are happy to assist in any way possible.
Whilst not everyone has an idea of what they'd like, having a few images of favourite gown silhouettes or styles can help us guide you and is always a good way to get things started.
If you don't feel comfortable with wearing shoes provided at the store, you are more than welcome to bring your own pair heels.
We also recommend where possible brides bring underwear similar to what they intend on using on their wedding day - nudes and whites are always handy.
Bring a smile, an open mind and enjoy the experience.
Our ready to wear range allows for a degree of flexibility in achieving a customised feel without the customised cost. Changes to the bust line, train lengths, adding or removing buttons and sleeves are some of the changes possible (please note not all changes are available to all gowns).
Turn around times for our gowns are 6 months, not including fittings, therefore we encourage brides to commence shopping early where possible, however rush orders are available for an additional fee which can arrive within 3-4 months (depending on style of gown).
If you have had to plan a wedding in under 6 months we do stock a range of off-the-rack gowns which can be altered and cleaned for your special day.
Gowns are made to achieve the closest possible fit by obtaining your measurements, however factors such as natural weight fluctuations can occur from the time of ordering, therefore brides are encouraged to be mindful that minor changes in fit at time of arrival can occur. For this reason additional tailoring upon arrival is generally required to achieve the best fit for your day. Whilst we do not charge for fitting appointments, alterations are an additional cost and are not included in the original price of the gown. In some instances alterations are not always required.
Brides are not obliged to have alterations undertaken by our seamstress.
In order to provide you with a reasonable price point all of our fabrics and trimmings are polyester based. Our gowns are made overseas with a reliable and reputable maker, whom we've maintained a working relationship with for approx 10 years now.
A 50% deposit of the total amount of the gown is required to place an order. As part of our terms and conditions, it should be noted that this deposit is non-refundable in the event of incorrect choices, cancellations or if you change your mind (please refer to the following link for further information: Fair Trading NSW).
The balance is payable upon arrival of your gown.
Alterations after the arrival of your gown can be paid as you go or in a lump sum at collection.
Our off the-the-rack gowns have been discounted and do not include alterations or cleaning. Individual quotes are provided by our seamstress depending on the amount and nature of alterations. Please feel free to ask us in store.
We stock a range of bridal jewellery, hair pieces, boleros/jackets and veils to add those final touches to your gown. Please visit our store to view the full range.