PRIVACY POLICY

Legacy Brides
Last updated: 20 August 2026

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1. About this Privacy Policy

Legacy Brides respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where those laws apply to our business.

By dealing with Legacy Brides, you acknowledge that your personal information may be handled as described in this Privacy Policy.

2. What personal information do we collect?

Depending on how you interact with us, we may collect:

• your name and contact details, such as phone number, email address and postal address;

• appointment and consultation details;

• wedding-related information you choose to provide, such as your wedding date and venue;

• gown order, alteration and fitting information;

• measurements and sizing information;

• payment, billing and transaction information;

• correspondence and communications between you and Legacy Brides;

• photographs or images you provide to us or ask us to take, where applicable;

• information you provide through our website, social media, competitions, promotions or other customer enquiries; and

• any other information reasonably necessary for us to provide our products and services.

We generally only collect information that is reasonably necessary for our business activities.

3. How do we collect your information?

We may collect personal information directly from you when you:

• make an appointment;

• visit our store;

• purchase or order a gown or other product;

• provide information during a fitting or consultation;

• contact us via the website contact form, phone, email, text message or social media;

• complete a form or provide information through our website;

• participate in a promotion or competition; or

• otherwise communicate with us.

In some circumstances, we may receive information from another person or service provider where this is reasonably necessary to provide our services.

4. Why do we collect and use your information?

We may collect, hold, use and disclose your personal information for purposes including:

• providing gowns, products and services to you;

• managing appointments, fittings, alterations and orders;

• processing payments and transactions;

• communicating with you about your order or appointment;

• arranging deliveries or collections;

• responding to enquiries and customer requests;

• providing customer service and managing complaints;

• maintaining business and financial records;

• improving our products and services;

• sending marketing communications where permitted by law and where you have consented or where otherwise permitted;

• managing our website, social media and other business systems;

• preventing fraud, misuse or unlawful activity; and

• complying with our legal and regulatory obligations.

We will generally only use your personal information for the purposes for which it was collected, or for another purpose permitted by law.

5. Disclosure of your information

We may disclose personal information where reasonably necessary to operate our business and provide our services.

This may include disclosure to:

• gown designers, manufacturers or suppliers involved in fulfilling your order;

• alteration or fitting service providers;

• delivery and courier providers;

• payment processors and financial institutions;

• website, booking, customer relationship management, email, accounting and other technology service providers;

• professional advisers, such as accountants, lawyers or insurers; and

• government agencies or other organisations where required or authorised by law.

We do not sell your personal information.

6. How we hold and protect your information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Depending on the type of information, we may hold personal information in:

• electronic business systems;

• email and cloud-based services;

• appointment and customer management systems;

• accounting and payment systems;

• paper records; and

• other systems reasonably necessary for operating our business.

We limit access to personal information to people who reasonably need it for business purposes and take reasonable steps to ensure information is handled securely.

No method of storing or transmitting information can be guaranteed to be completely secure. If we become aware of a data breach that is subject to the Notifiable Data Breaches scheme, we will respond in accordance with our legal obligations.

7. How long do we keep your information?

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain business records, resolve disputes and comply with legal or accounting requirements.

When personal information is no longer reasonably required, we will take reasonable steps to securely destroy or de-identify it, where appropriate.

8. Accessing or correcting your information

You may request access to personal information we hold about you.

You may also ask us to correct personal information if you believe it is inaccurate, incomplete, out of date or misleading.

To make a request, please contact us using the details below.

We will generally respond to requests within a reasonable period and in accordance with our obligations under the Australian Privacy Principles.

In some circumstances, we may be unable to provide access or make a requested correction where an exception under applicable privacy law applies. If this occurs, we will explain the reason where we are legally permitted to do so.

9. Marketing communications

We may occasionally contact you with information about our products, services, promotions or other updates.

Where required by law, we will obtain your consent before sending electronic marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe facility provided or by contacting us directly.

Even if you opt out of marketing communications, we may still contact you where reasonably necessary in relation to an existing order, appointment, transaction or other service you have requested.

10. Cookies and website information

If you use our website, we may collect information such as your IP address, browser information, device information and information about how you interact with our website.

We may use cookies or similar technologies to operate, secure and improve our website and, where applicable, understand website usage and marketing performance.

You can adjust your browser settings to manage cookies. Some website features may not operate correctly if certain cookies are disabled.

11. Your privacy choices

Where practical and lawful, you may choose not to identify yourself or use a pseudonym when dealing with us.

However, this may not be possible where we need information to provide a product or service, process an order or payment, arrange an appointment, comply with legal requirements, or otherwise perform a transaction with you.

12. Privacy complaints

If you believe we have handled your personal information in a way that breaches the Australian Privacy Principles, we encourage you to contact us first so that we can investigate and try to resolve your concern.

Please provide enough information for us to understand and investigate your complaint.

We will acknowledge and investigate privacy complaints and respond within a reasonable period.

If you are not satisfied with our response, or if you do not wish to contact us directly, you may contact the Office of the Australian Information Commissioner (OAIC).

You can find information about making a privacy complaint through the OAIC website.

13. Contact us

For privacy enquiries, requests for access or correction, or privacy complaints, please contact:

Legacy Brides
Email: info@legacybrides.com.au
Phone: 0425347190
Address: Shop 54a 971-975 Old Princes Highway Engadine NSW 2226

Please mark correspondence “Privacy” where appropriate.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, privacy practices or legal obligations.

The latest version will be made available through our website or by contacting us.

Last updated: 20 August 2026